During normal business hours:

If your pet is experiencing an emergency, please call the clinic at 808-885-7941 to speak with our customer service representatives to discuss your emergency. Our team will help you navigate if you should bring in your pet right away or find the closest available appointment for you. In some cases, we may ask you to drop off your pet to be fit in to our current appointment schedule on an urgent care basis.

After hours emergencies:

To better serve our clients and patients with an increasing amount of after hours emergencies, we have partnered with VetTriage to offer video telehealth services.

The VetTriage veterinarians are available 24/7 and will assess your pet on a live video chat for a small fee to determine if your pet requires immediate emergency care, or simple monitoring at home until we reopen. In the event of an emergency, VetTriage will coordinate your visit with the Veterinary Associates Doctor on-call for that night or weekend. If the inquiry is not deemed to be an emergency requiring immediate attention, safe advice and home monitoring instructions will be given to you by the VetTriage doctor so you can care for your pet until our clinic is open to schedule an appointment or an urgent care drop off. A report will be shared with us at Veterinary Associates so we have the most updated information on your pet’s situation.
By partnering with VetTriage we hope to prevent unnecessary traveling and costs to you, and provide enhanced care for your pet via video telehealth services as it is sometimes difficult to gauge emergencies simply by phone.

Click the VetTriage logo below or visit https://www.vettriage.com/vawaimea to begin your video telehealth session.

If you prefer to contact VetTriage without video, please call: 1 (800) 940-1921 or call the main clinic line: 808-885-7941 and follow the prompts for emergencies services.